How to contact Portmate
If you need to contact Portmate, this guide covers the official ways to reach the team for account help, quote or booking support, shipment-related questions, and general business inquiries. Portmate is designed to automate most drayage workflows directly in chat, but when you need direct assistance, the contact options below are the right place to start.
Contact methods
| Contact method | Details |
|---|---|
| support@portmate.ai | |
| Phone | (332) 232-7078 |
| Fax | (332) 232-7792 |
| Mailing address | 405 Lexington Ave, 26th floor, New York, NY 10174 |
Fastest option: For most customer support requests, email is usually the fastest place to start because you can include your account, quote, booking, or shipment details in one message. If you prefer, you can also reach Portmate by phone or mail using the contact details above.
When to use each option
When to use Portmate chat
- Get an instant drayage quote
- Find the closest terminal to your facility
- Turn a quote into a booking
- Resume a workflow you already started in the product
When to use email or phone
- Help accessing your account
- Help with an existing quote, booking, or shipment issue
- Assistance when an OTP email does not arrive
- Customer support for an operational or account-related question
- General business, partnership, or mailing inquiries
What to include in your message
To help the Portmate team respond faster, include the details that matter most:
Helpful details to send
Include these details if available
- Your name and company
- The email address connected to your Portmate account
- Your quote number, booking number, or shipment reference, if you have one
- A short description of what you need help with
- Any relevant dates, terminal names, facility ZIP codes, or container details
The more specific your first message is, the faster the team can review the request, understand the operational context, and point you in the right direction.
Related account help
If your question is about account access rather than support, here are guides on how to sign in or create your Portmate account if it is your first time using Portmate.
Business address and correspondence
If you need to send formal business mail, documents, or written correspondence, use:
Mailing address
Portmate, Inc.
405 Lexington Ave, 26th floor
New York, NY 10174
If you need something beyond standard customer support, start with email or phone first so Portmate can route your request appropriately.
Final note
Portmate is built to remove the usual back-and-forth from drayage operations, which is why many tasks can be completed instantly in chat. When you do need direct help, though, the contact details above give you a clear and reliable way to reach Portmate support.