Quotes to booking, in one flow
Move from customer request to dispatch-ready instructions without bouncing between tools
Operational efficiency for drayage at scale
Portmate combines the latest advancements in machine learning and large language models with real dispatch workflows, so drayage teams can get instant quotes, dispatch faster, and resolve exceptions across terminals, rail ramps, and customer accounts without manual back-and-forth
Built for terminal and rail reality
Account for appointments, cutoff times, free time, and yard changes as work moves
Automation with guardrails
Automate repeatable tasks and route non-standard moves to the right person for review
How it works
From first message to confirmed booking in seconds
01
Start with shipment details
Open chat and send pickup, delivery, container, and schedule information in one message
02
Get an instant drayage quote
Portmate returns lane pricing in seconds with terminal context and accessorial assumptions
03
Confirm booking from the quote
Use the quote number and confirm the shipment in the same flow
04
Retrieve and reuse shipment records
Save, resend, or retrieve bookings later so repeat moves start faster
What you get
Faster execution with no manual handoffs
Instant quote turnaround for inbound requests
Consistent accessorial logic before pricing is sent
No back-and-forth between quoting, dispatch, and operations
Automated handling of demurrage, detention, and appointment exceptions
Reusable move history that improves future decisions
Built for operations
Controls, approvals, and full traceability
Decision history and response trails for every move
Role-based approvals and clear handoffs across the team
Workflows shaped around real dispatcher and coordinator tasks
Continuous tuning from live drayage edge cases
How we run
Automation for routine work, human review for edge cases
Automation layer
Portmate handles intake parsing, draft quotes, accessorial suggestions, and status summaries
Human review layer
High-risk, non-standard, and exception-prone moves are flagged for review before final commitment
Support commitments
Clear response targets for escalations
Initial contact within 4 hours, with actionable steps in every reply
Structured setup with team onboarding and process alignment
Defined escalation path for terminal and appointment disruptions
Who we are
Leadership built for high performance
Portmate is led through clear ownership across product and operations, ensuring disciplined execution and reliable outcomes
Vision and values
The principles that guide how we builds products, works with customers, and executes every day
Vision
Build the infrastructure for modern drayage with speed, clarity, and reliability
Values
Customer trust, execution discipline, and transparent accountability across every shipment lifecycle
Operating principles
Automate the routine, review the critical decisions, and improve continuously from real operational feedback
Operating model
How we maintain delivery quality, operational discipline, and clear accountability
Customer-backed
Priorities are set from recurring dispatch bottlenecks and validated in live workflows
Ops-first quality
Releases pass operational checks for quoting, dispatch, and exception handling before rollout
Accountable
Every initiative has a directly responsible owner with clear outcome metrics
Contact us
Address:
Office Hours (ET):
Mon-Fri: 7:30 AM - 9:00 PMSat-Sun: 8:30 AM - 6:00 PM
Email:
Phone:
Fax: (332) 232-7792